NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

Data and Resources

Additional Info

Field Value
Author open_data@communities.gsi.gov.uk
date_released
date_update_future
date_updated
department Department for Communities and Local Government
geographic_coverage 100000: England
geographic_granularity local authority
geographical_granularity County/Unitary Authority, Government Office Region (GOR), National
harvest_object_id 9f30eaaa-a39b-4112-af6a-2026bbd41f70
harvest_source_id d7767a87-5bea-40dd-958d-a3b159311dd7
harvest_source_title Data.gov.uk
import_source COSPREAD-cospread-clg-Nov-2010-5.xls
last_major_modification 2012-04-19T23:36:19.371542
mandate
national_statistic
openness_score 0
openness_score_last_checked 2011-06-06T18:09:52.535151
precision
published_by Department for Communities and Local Government [11401]
published_via
taxonomy_url
temporal_coverage-from
temporal_coverage-to
temporal_coverage_from 2008
temporal_coverage_to 2010
temporal_granularity
theme-primary Society
update_frequency discontinued