NI 014 - Avoidable contact: the proportion of customer contact that is of low or no value to the customer the council failing to do something or do something right for the customer

The indicator will measure the total number of customer contacts against the total number of resolved customer requests, expressed as a percentage.

Field	Value
Author	open_data@communities.gsi.gov.uk
date_released
date_update_future
date_updated
department	Department for Communities and Local Government
geographic_coverage	100000: England
geographic_granularity	local authority
geographical_granularity	County/Unitary Authority, Government Office Region (GOR), National
harvest_object_id	a3932567-2c56-4956-bb1b-0682e2d7d6cf
harvest_source_id	d7767a87-5bea-40dd-958d-a3b159311dd7
harvest_source_title	Data.gov.uk
import_source	COSPREAD-cospread-clg-Nov-2010-5.xls
mandate
national_statistic
openness_score	0
openness_score_last_checked	2011-06-06T18:09:52.535151
precision
published_by	Department for Communities and Local Government [11401]
published_via
taxonomy_url
temporal_coverage-from
temporal_coverage-to
temporal_coverage_from	2008
temporal_coverage_to	2010
temporal_granularity
update_frequency	discontinued